Refund policy

We want you to love your purchase.

1. Returns & Exchanges

• Free exchanges are available within the UAE.
  
  
• Items can be returned within 14 days of delivery if unused, in original condition, and packaging intact.
  
  
• Returns from outside the UAE may incur courier charges.
  
  

2. Return Process

1. Contact customer support within 14 days of delivery.
   
   
2. Pack items securely in original packaging with tags/accessories.
   
   
3. Ship to the return address provided. Use a trackable shipping method.
   
   
4. Once inspected, we will process your refund.
   
   

3. Refunds

• Refunds are issued to the original payment method within 7 business days.
  
  
• Shipping fees and non-refundable items are excluded.
  
  

4. Damaged or Defective Items

• Contact us immediately for assistance. We may provide a replacement or refund.
  
  

5. Non-Refundable Items

• Gift cards
  
  
• Intimate or sanitary goods
  
  
• Customized or personalized items