Shipping policy

Thank you for shopping with Head2Toe Scrubcaps. This policy explains how we handle shipping and delivery.

1. Shipping Methods & Delivery Time

• We ship within the UAE and internationally.
  
  
• Delivery time varies by location and shipping method.
  
  
• Orders are processed promptly, though delays may occur due to high volume or unforeseen circumstances.
  
  

2. Shipping Charges

• Shipping fees depend on destination, weight, and method.
  
  
• International shipments may incur customs duties or taxes, which are the customer’s responsibility.
  
  

3. Order Processing & Tracking

• Once payment is confirmed, your order will be processed and shipped.
  
  
• You will receive a confirmation email with tracking information once shipped.
  
  

4. Shipping Address

• Please ensure the address provided is accurate. We are not responsible for undeliverable shipments due to incorrect addresses.
  
  

5. Delivery & Tracking

• Customers are responsible for tracking shipments and ensuring someone is available to receive them.
  
  
• If delivery fails, carriers may leave instructions for pickup.
  
  

6. Lost or Damaged Shipments

• Contact us immediately if your package is lost or damaged.
  
  
• For damaged items, please provide photos and retain packaging for claims.
  
  

7. Shipping Restrictions

• Certain items may have shipping restrictions depending on location. We will notify you if applicable.
  
  

8. Changes to Shipping Policy

• We reserve the right to update this policy at any time.